Pre-Payment — New Rx
| Days After Rx Ready | Message | Method | Description | Status |
|---|
| Day 0 | F1 | SMS | Initial contact for payment | Copy updated |
| Day 1 | F6, F2 | SMS + Email | Day-after initial reminder for payment | Copy updated |
| Day 3 | F7 | SMS | Closes the previous Day 2–8 gap | NEW |
| Day 5 | F8 | Email | Closes the previous Day 2–8 gap | NEW |
| Day 7 | F9 | SMS | Additional reminder | NEW |
| Day 9+ | F3 | SMS | Mid-cycle reminder, 9 days after initial contact | Copy updated |
| Day 14 | F10 | Email | Fills what was previously "dead air" in the drip | NEW |
| Day 21 | F11 | SMS | Distinct key assigned to avoid a clash with the Day 14 email | NEW |
| Day 30 (was Day 60) | F5, F4 | SMS + Email | Long-term follow-up, expiration warning | UPDATED — cadence moved from Day 60 to absolute Day 30 |
| Day 45 | F12 | SMS + Email | "We're here when you're ready" reminder | NEW |
| Every 30 days after the Day 30 reminder | Abandoned Cart | SMS | Monthly reminder until Rx expires | Unchanged |
Pre-Payment — Refills
| Days After Rx Ready | Message | Method | Description | Status |
|---|
| Day 1 | F1 (Refill) | SMS | Payment reminder (Refill availability) | Copy updated |
| Day 1 | F6 – Refill | SMS | Parallel Refill-track version of the Day-1 touch | NEW |
| Day 3 | F7 (Refill) | SMS | Closes the previous Day 2–8 gap on this track | NEW |
| Day 5 | F8 (Refill) | Email | Additional reminder | NEW |
| Day 7 | F9 (Refill) | SMS | Additional reminder | NEW |
| Day 9+ | F3 – Refill | SMS | Payment reminder (Refill availability) | Copy updated |
| Day 10 | Pending Payment 1 | SMS + Email | Payment reminder (Refill availability) | Copy updated |
| Day 15 | Pending Payment 2 | SMS + Email | Payment reminder plus expiration info | Copy updated |
| Day 17 | Pending Payment 3 | SMS | Payment reminder (Refill availability) | Copy updated — confirmed SMS-only |
Other Notifications
| Trigger | Message | Method | Description | Status |
|---|
| Auto-refill selected | Auto-payment Confirmation | SMS + Email | Confirms auto-refill selection, next refill date, address/shipping options | Copy updated |
| 48 hr. before refill | Refill processing reminder | SMS + Email | Refill will process in 48 hrs; option to update address/shipping | Copy updated |
| On checkout | Payment Confirmation | SMS | Confirms order was placed | Email copy updated but not currently sent — send call is commented out in checkout.js |
| On shipment | Shipment Notification | SMS + Email | Tracking info once the order ships | Copy updated |
| On shipment (last refill) | Shipment Notification — Last Refill | SMS + Email | Same as above, plus messaging that this is the final refill | NEW — wired to last-refill shipments |
| Staff-triggered | Medication Leaflet | SMS + Email | Sends the medication information leaflet on request | Unchanged |
Auto-Refill Enrollment Nudge is not currently being worked on — removed from this tool and this timeline.